Can I cancel my order?

You can cancel the order so long as I have not started production. As after this your order enters into multiple automated flows and is booked in with my shipping partners so we can pull it out. Just contact me immediately and I’ll my best to stop it before going into production and provide you with a full refund. But I can’t make any guarantees.

My item did not arrive or it arrived damaged, or I was sent the wrong item?`

Occasionally mistakes can happen. It’s very rare, but if it happens to you, I’m sorry. Simply let me know within 14 days of receiving the item and I’ll rectify it for you by sending a free replacement.

As part of our guarantee, if an artwork arrives damaged or is incorrect, I’ll happily get an express replacement sent out to you free of charge (it really helps if you send a few photos of the damage or any other issues).

If an item arrived that is wrong and you want a refund, no problem, the incorrect item will just need to be returned, but I’ll cover the postage cost.

Refund for an order that was not delivered due to multiple failed delivery attempt or a customer fault: for example, but not limited to, an incomplete address being given or a parcel not being collected, then the customer will be required to cover all outbound shipping costs.